Agenda

Sunday, September 8

1:00 – 7:30 PM Registration

1:00 – 4:00 PM NAG Hospitality Suite

4:00 – 5:00 PM NAG/YEO Board Meeting

6:00 – 7:00 PM NAG Networking Reception

9:00 PM – 12:00 AM NAG Hospitality Suite

Monday, September 9

7:00 AM – 1:30 PM Registration/Info Desk Open

7:00 – 8:00 AM Breakfast

john-lofstock

John Lofstock
Editor-in-Chief, The Convenience Store Decisions Group; Vice President, The National Advisory Group (NAG)

doug-galli

Doug Galli
Vice President and General Manager, Reid Stores Inc./Crosby’s

john-lofstock

John Lofstock
Editor-in-Chief, The Convenience Store Decisions Group; Vice President, The National Advisory Group (NAG)

margaret-dinneny

Margaret Dinneny
Vice President, Chief People Officer, Wawa Inc.

matthew-spackman

Matthew Spackman
Senior Vice President, Grow People

leo-vercollone

Leo Vercollone
CEO and Co-Owner, Verc Enterprises

Family-owned small businesses are the backbone of our economy. They provide 55% of all jobs in the U.S. and 54 percent of U.S. sales, according to the Small Business Administration. Strong family values can prove extremely productive in business and this is evident in the convenience store and petroleum industries. Family businesses have left an indelible impression on convenience store chains across the country by providing outstanding leadership, innovation and stability in the communities they serve. In this session, we will hear how three unique chains have made their mark on the convenience store industry.

9:15 – 9:30 AM Break/Visit Sponsor Tables

tom-briant

Tom Briant
Executive Director, National Association of Tobacco Outlets (NATO)

jim-calvin

Jim Calvin
President, New York Association of Convenience Stores

clay-lambert

Clay Lambert
Co-Owner, Managing Director, Metro Petro Gas

jerry-smith

Jerry Smith
Director of Retail Operations, Tobacco Central / Low Bob’s Group

Whether it’s increasing tobacco taxes, rising minimum wages, fuel regulations or credit card fees, convenience store owners need to make their voices heard on the important issues integral to store sales. Lobbying is an essential part of our democratic system and can help bring about change. This session will delve into how convenience store owners can make their voices be heard with lawmakers at the local and state levels to influence change that is good for business.

10:30 – 10:45 AM Break/Visit Sponsor Tables

10:45 AM – 12:15 PM Information Exchanges Part 1

12:15 – 1:15 PM Lunch

$150 per golfer and $25 for rental clubs – sign up during registration. Read more >>

Stops include Bobby & Steve’s Auto World, Holiday Stationstores and Metro Petro Gas.

6:30 – 9:00 PM Dinner on Your Own to Explore Minneapolis

9:00 PM – 12:00 AM NAG Hospitality Suite

Tuesday, September 10

7:00 AM – 4:00 PM Registration/Info Desk Open

7:00 – 8:00 AM Breakfast

john-schaninger

John Schaninger
President, The Schaninger Group

ernie-harker

Ernie Harker
Brand Therapist, Ernburn Brands

melissa-peterson

Melissa Peterson
Merchandising Director, Bobby & Steve’s Auto World

From foodservice to the cold vault, customers see c-stores as a destination, but how closely do you track where they go once they enter your store? New technology, such as heat maps integrated with high-resolution cameras, allow retailers to see where customers are going, what they are looking at and how much time they spend in each area of the store. This data can help c-stores design integrated merchandising plans to drive sales.

9:00 – 9:15 AM Break/Visit Sponsor Tables

bob-oconnor

Bob O’Connor
President, Jetz Convenience Centers

paul-roetzer

Paul Roetzer
Founder and CEO, The Marketing Artificial Intelligence Institute

doug-haugh

Doug Haugh
President, Parkland Fuel Corp.

pat-lewis

Pat Lewis
Partner, Oasis Stop N’ Go

The hype around artificial intelligence (AI) has never been higher – and one industry where it has a chance to make a major impact on profits is retail. From interpreting data to predicting sales needs, artificial intelligence is redefining retail. This panel will discuss how a digital strategy ties into all aspects of the store including loyalty, the back-office and the POS system. It will also discuss how retailers can use AI to engage customers through communication and experiences, better manage inventory and price products optimally.

10:15 – 10:30 AM Break/Visit Sponsor Tables

bob-oconnor

Bob O’Connor
President, Jetz Convenience Centers

paul-roetzer

Paul Roetzer
Founder and CEO, The Marketing Artificial Intelligence Institute

bradley-campbell

Bradley Campbell
Category Manager for Tobacco, Sheetz Inc.

kalen-frese

Kalen Frese
Food Service Director, Warrenton Oil Co.

jonathan-ketchum

Jonathan Ketchum
Vice President of Retail, Energy North Group

sharif-jamal

Sharif Jamal
Corporate Training Manager, Chestnut Petroleum

  1. New and Emerging Fuels. Moderator: Bob O’Connor, President, Jetz Convenience Centers
  2. HR: There’s an app for that. Moderator: Doug Yawberry, President, Weigels Inc.
  3. CBD, Vape and Tobacco: What the future holds for this growing category and how FDA regulations can impact sales. Moderator: Paul Crozier, Category Manager for Cigarettes & Tobacco, Sheetz and Bradley Campbell, Category Manager for Tobacco, Sheetz Inc.
  4. Foodservice: Forecasting demand. Moderator: Kalen Frese, Food Service Director, Warrenton Oil Co.
  5. How is Industry Consolidation Changing the C-Store Industry? Moderator: Jonathan Ketchum, Vice President of Retail, Energy North Group
  6. LEED Certification and Embracing the Green Movement.

12:00 – 1:00 PM Lunch

joy-almekies

Joy Almekies
Director of Food Services, Global Partners

jon-cox

Jon Cox
Senior Director of Food & Beverage, GetGo

ted-roccagli

Ted Roccagli
Director of Partnerships & Preferred Vendor Programs, Empire Petroleum Partners

david-caruso

David Caruso
Director, Stewart’s Shops; President, Lakeside Business Advisors

Space limitations used to be the bane of convenience store operators who wanted a professional foodservice program. But now manufacturers are stepping up to the plate with equipment that serves multiple purposes and still fits nicely within the c-store footprint. Choosing the right equipment can often be an overwhelming task given the range of options available, so retailers must also focus on cost, machine life, maintenance and ROI considerations.

2:30 – 2:45 PM Break/Visit Sponsor Tables

5:30 – 6:30 PM NAG Networking Reception

6:30 – 9:00 PM Dinner & Awards Ceremony

9:00 PM – 12:00 AM NAG Hospitality Suite

Wednesday, September 11

7:30 AM – 12:00 PM Registration/Info Desk Open

8:00 – 8:45 AM Breakfast

richard-crone

Richard Crone
CEO and Founder, Crone Consulting LLC

Keynote Session with Richard Crone, Founder of Crone Consulting LLC.

For convenience stores, their merchandising concept, execution and location(s) are their principal competitive advantages today. As good as that may be, the barriers to entry are low and risk of others improving upon that formula are high and already in play. Not the case if a retailer surrounds their business with a Customer Relationship Management (CRM) model bolstered by a successful check-in and personalization strategy. This session will review the disruptive forces at play, provide a guide for immediate action and strategic checklist to execute against to leverage these changes to grow your business through check-in, personalization and autonomous checkout.

9:45 – 10:00 AM Break/Visit Sponsor Tables

raymond-huff

Raymond Huff
President, HJB Convenience

gus-olympidis

Gus Olympidis
CEO, Family Express

richard-crone

Richard Crone
CEO and Founder, Crone Consulting LLC

erin-del-conte

Erin Del Conte
Executive Editor, Convenience Store Decisions

Amazon and other cashier-less concepts are no longer a novelty. They are fast becoming destinations in markets such as San Francisco, Seattle and Chicago, and they are challenging conventional convenience stores in the race for time-pressed customers. Beyond retail competition, the concept is also changing consumer behavior to expect a frictionless experience. While some municipalities are passing laws to require stores to accept cash, convenience store owners must develop a strategy to compete with this emerging trend.

10:45 – 11:00 AM Break/Visit Sponsor Tables

john-lofstock

John Lofstock
Editor-in-Chief, The Convenience Store Decisions Group; Vice President, The National Advisory Group (NAG)

brian-unrue

Brian Unrue
Director of Operations, Clark’s Pump-n-Shop

Best practices and conference wrap up with John Lofstock, Executive Director, NAG, and Brian Unrue, Vice President of Operations, Clark’s Pump N Shop.

2:30 – 2:45 PM Break/Visit Sponsor Tables

11:45 AM Conference Wrap Up and Takeaways

12:00 PM Departures