Sunday, September 13

1:00 – 7:30 PM Registration

1:00 – 4:00 PM NAG Hospitality Suite

4:00 – 5:00 PM NAG/YEO Board Meeting

6:00 – 7:00 PM NAG Networking Reception

7:00 – 10:00 PM NAG Opening Night Dinner

9:00 PM – 12:00 AM NAG Hospitality Suite

Monday, September 14

7:00 AM – 1:30 PM Registration/Info Desk Open

7:00 – 8:00 AM Breakfast


John Lofstock
Executive Director | The National Advisory Group (NAG)
Editor-in-Chief | The Convenience Store Decisions Group


Doug Galli
Vice President and General Manager | Reid Stores Inc./Crosby’s

Growth and profits are the primary goal for retail chains of all sizes. But the convenience store industry rose to prominence on the backs of the family-owned businesses. Many of these chains have been successfully passed on from one generation to the next, but it takes a lot of planning, training and persistence. In this session, hear how family-owned business are grooming leaders, tracking trends and preparing for the future of convenience retailing.

9:15 – 9:45 AM Break/Visit Sponsor Tables

No matter the industry, staffing turnover is a naturally occurring part of the business world. However, excessive employee turnover can affect the efficiency of a company. The costs of recruiting and retraining new employees can have a severely negative effect on your overall bottom line. Learn how leading retailers are finding great employees and going the extra mile to keep them.

10:30 – 11:00 AM Break/Visit Sponsor Tables

11:00 AM – 12:15 PM Information Exchanges Part 1

12:15 – 1:15 PM Lunch

1:00 – 5:00 PM Golf Outing – Shotgun Start

1:30 – 6:30 PM NAG Retail Store Tours: The Best of Charlotte

6:30 – 9:00 PM Dinner on Your Own

7:00 – 8:30 PM YEO Networking Reception

9:00 PM – 12:00 AM NAG Hospitality Suite

Tuesday, September 15

7:00 AM – 4:00 PM Registration/Info Desk Open

7:00 – 8:00 AM Breakfast

States across the country are introducing privacy laws, which are focused on consumers’ data protection rights. These laws give customers the right to opt out of having their personal information being stored by businesses. Retail companies must also be transparent with the kinds of data they collect from customers including things like address, email, driver’s license number, telephone number and much more. These will impact how convenience store companies collect and store data. This session will help retailers navigate the changing laws.

9:00 – 9:30 AM Break/Visit Sponsor Tables

Micro marts offer a limited SKU mix compared to traditional convenience store, but the come with several distinct advantages. They’re usually cashier-less locations that allow for autonomous check-in/checkout using a credit card and they can fit into as little as 300 square feet. More convenience store retailers are considering adding micro marts to their store portfolio in specific areas. In this session you will hear from convenience store chains that are already investing in this smaller retail concept.

10:15 – 10:45 AM Break/Visit Sponsor Tables

  1. Fuels
  2. Technology/Loyalty Programs
  3. Finance and Real Estate
  4. Foodservice
  5. Human Resources
  6. Leadership for Young Executives

Blockchain technology is simply a record of data that is distributed and managed by cluster of computers. The technology continues to expand into almost anywhere information is stored and will eventually impact how retail data is collected.

12:00 – 1:00 PM Lunch

The COVID-19 pandemic changed the way convenience retailers sell food items and will have a lasting effect on foodservice employee training. The big question is what did retailers learn during this crisis about selling safer food and what steps are experts recommending in the event of another pandemic.

2:30 – 3:00 PM Break/Visit Sponsor Tables


David Caruso
Director | Stewart’s Shops
President | Lakeside Business Advisors

Today’s convenience store chains face a unique challenge. Despite recognizing the value of improving their leadership pipelines and making investments in leadership development, nearly 30% of them still describe their candidate pool as “weak” or “very weak.” The session will examine the characteristics of great leadership and what young professionals can do to get ahead in their careers.

5:30 – 6:30 PM NAG Networking Reception

6:30 – 9:00 PM Dinner & Awards Ceremony Honoring Mary Banmiller

9:00 PM – 12:00 AM NAG Hospitality Suite

Wednesday, September 16

7:30 AM – 12:00 PM Registration/Info Desk Open

8:00 – 9:00 AM Breakfast

Foodservice gains have led many c-store operators to boost their store footprints with open kitchens, ordering kiosks and dining space. Now many chains are getting into delivery and mobile ordering. C-store foodservice programs seem to have unlimited possibilities but only those who understand what customers are looking for will be successful. Our expert panel will outline what retailers can expect over the next three years.

10:30 – 11:00 AM Break/Visit Sponsor Tables


John Lofstock
Executive Director | The National Advisory Group (NAG)
Editor-in-Chief | The Convenience Store Decisions Group


Brian Unrue
Director of Operations | Clark’s Pump-n-Shop

Best practices and a conference wrap up.

11:45 AM Conference Wrap Up and Takeaways

12:00 PM Departures

Join us in Charlotte, NC!

Participation in a NAG Conference will make you a better convenience store operator.