[om_reduce_space height=”2em”][om_agenda layout=”tabs” description_expand=”yes”][om_agenda_day title=”Day 1″ date=”SUN, SEPT 8″][om_agenda_item speaker_links=”” time=”1:00 PM – 7:30 PM” speaker_ids=”117″ title=”Registration” link=”|||”][/om_agenda_item][om_agenda_item speaker_links=”” time=”1:00 PM – 4:00 PM” speaker_ids=”118″ title=” NAG Hospitality Suite”][/om_agenda_item][om_agenda_item speaker_links=”” time=”4:00 PM – 5:00 PM” speaker_ids=”116″ title=”NAG/YEO Board Meeting”][/om_agenda_item][om_agenda_item speaker_links=”” time=”6:00 PM – 7:00 PM” speaker_ids=”116″ title=”NAG Networking Reception”][/om_agenda_item][om_agenda_item speaker_links=”” time=”7:00 PM – 10:00 PM” speaker_ids=”1261″ title=”NAG Opening Night Dinner Featuring Keynote Speaker Tunnel to Towers Foundation”][/om_agenda_item][om_agenda_item speaker_links=”” time=”9:00 PM – 12:00 AM” speaker_ids=”116″ title=”NAG Hospitality Suite”][/om_agenda_item][/om_agenda_day][om_agenda_day color=”om-accent-color-2″ title=”Day 2″ date=”MON, SEPT 9″][om_agenda_item speaker_links=”” time=”7:00 AM – 1:30 PM” speaker_ids=”113″ title=”Registration/Info Desk Open”][/om_agenda_item][om_agenda_item speaker_links=”” time=”7:00 AM – 8:00 AM” speaker_ids=”113″ title=”Breakfast”][/om_agenda_item][om_agenda_item time=”8:00 AM – 8:15 AM” speaker_ids=”546, 653″ title=”Welcome/Conference Overview”][/om_agenda_item][om_agenda_item time=”8:15 AM – 9:15 AM” speaker_ids=”546, 1171, 1174, 1176″ title=”General Session: Burning Issue # 1 – The Importance of Family Values in the Convenience Store Industry”]Family-owned small businesses are the backbone of our economy. They provide 55% of all jobs in the U.S. and 54 percent of U.S. sales, according to the Small Business Administration. Strong family values can prove extremely productive in business and this is evident in the convenience store and petroleum industries. Family businesses have left an indelible impression on convenience store chains across the country by providing outstanding leadership, innovation and stability in the communities they serve. In this session, we will hear how three unique chains have made their mark on the convenience store industry.[/om_agenda_item][om_agenda_item speaker_links=”” time=”9:15 AM – 9:30 AM” title=”Break/Visit Sponsor Tables”][/om_agenda_item][om_agenda_item time=”9:30 AM – 10:30 AM” title=”General Session: Burning Issue # 2 – Local Lobbying: Why your voice matters more than ever. ” speaker_ids=”1216, 1179, 1236, 1231″]Whether it’s increasing tobacco taxes, rising minimum wages, fuel regulations or credit card fees, convenience store owners need to make their voices heard on the important issues integral to store sales. Lobbying is an essential part of our democratic system and can help bring about change. This session will delve into how convenience store owners can make their voices be heard with lawmakers at the local and state levels to influence change that is good for business.[/om_agenda_item][om_agenda_item speaker_links=”” time=”10:30 AM – 10:45 AM” title=”Break/Visit Sponsor Tables”][/om_agenda_item][om_agenda_item time=”10:45 AM – 12:15 PM” title=”Information Exchanges Part 1″][/om_agenda_item][om_agenda_item speaker_links=”” time=”12:15 PM – 1:15 PM” speaker_ids=”113″ title=”Lunch”][/om_agenda_item][om_agenda_item speaker_links=”” time=”1:00 PM – 5:00 PM” speaker_ids=”113″ title=”Golf Outing – Shotgun Start” link=”url:http%3A%2F%2Frushcreek.com%2F||target:%20_blank|rel:nofollow” room=”Rush Creek Golf Club”]$150 per golfer and $25 for rental clubs – sign up during registration.[/om_agenda_item][om_agenda_item speaker_links=”” time=”1:30 PM – 5:00 PM” speaker_ids=”113″ title=”NAG Retail Store Tours: The Best of Minneapolis”]Stops include Bobby & Steve’s Auto World, Holiday Stationstores and Metro Petro Gas. [/om_agenda_item][om_agenda_item speaker_links=”” time=”6:30 PM – 9:00 PM” speaker_ids=”113″ title=”Dinner on Your Own to Explore Minneapolis”][/om_agenda_item][om_agenda_item speaker_links=”” time=”9:00 PM – 12:00 AM” speaker_ids=”113″ title=”NAG Hospitality Suite”][/om_agenda_item][/om_agenda_day][om_agenda_day color=”om-accent-color-3″ title=”Day 3″ date=”TUES, SEPT 10″][om_agenda_item speaker_links=”” time=”7:00 AM – 4:00 PM” speaker_ids=”113″ title=”Registration/Info Desk Open”][/om_agenda_item][om_agenda_item speaker_links=”” time=”7:00 AM – 8:00 AM” speaker_ids=”114″ title=”Breakfast”][/om_agenda_item][om_agenda_item time=”8:00 AM – 9:00 AM” title=”General Session: Burning Issue # 3 – Merchandising and Marketing Your Brand for Success: What are your customers looking for?” speaker_ids=”571, 1184, 1239″]From foodservice to the cold vault, customers see c-stores as a destination, but how closely do you track where they go once they enter your store? New technology, such as heat maps integrated with high-resolution cameras, allow retailers to see where customers are going, what they are looking at and how much time they spend in each area of the store. This data can help c-stores design integrated merchandising plans to drive sales.[/om_agenda_item][om_agenda_item speaker_links=”” time=”9:00 AM – 9:15 AM” speaker_ids=”112″ title=”Break/Visit Sponsor Tables” link=”||”][/om_agenda_item][om_agenda_item time=”9:15 AM – 10:15 AM” title=”General Session: Burning Issue # 4 – Developing Your Digital Strategy: How artificial intelligence is impacting retail” speaker_ids=”554, 1188, 1190, 1191″]The hype around artificial intelligence (AI) has never been higher – and one industry where it has a chance to make a major impact on profits is retail. From interpreting data to predicting sales needs, artificial intelligence is redefining retail. This panel will discuss how a digital strategy ties into all aspects of the store including loyalty, the back-office and the POS system. It will also discuss how retailers can use AI to engage customers through communication and experiences, better manage inventory and price products optimally.[/om_agenda_item][om_agenda_item speaker_links=”” time=”10:15 AM – 10:30 AM” speaker_ids=”112″ title=”Break/Visit Sponsor Tables” link=”||”][/om_agenda_item][om_agenda_item time=”10:30 AM – 12:00 PM” title=”Information Exchanges Part 2″ link=”||” speaker_ids=”554, 1199, 1241, 970, 1200, 705″]

  1. New and Emerging Fuels. Moderator: Bob O’Connor, President, Jetz Convenience Centers
  2. HR: There’s an app for that. Moderator: Doug Yawberry, President, Weigels Inc.
  3. CBD, Vape and Tobacco: What the future holds for this growing category and how FDA regulations can impact sales. Moderator: Paul Crozier, Category Manager for Cigarettes & Tobacco, Sheetz and Bradley Campbell, Category Manager for Tobacco, Sheetz Inc.
  4. Foodservice: Forecasting demand. Moderator: Kalen Frese, Food Service Director, Warrenton Oil Co.
  5. How is Industry Consolidation Changing the C-Store Industry? Moderator: Jonathan Ketchum, Vice President of Retail, Energy North Group
  6. LEED Certification and Embracing the Green Movement.

[/om_agenda_item][om_agenda_item speaker_links=”” time=”12:00 PM – 1:00 PM” speaker_ids=”114″ title=”Lunch”][/om_agenda_item][om_agenda_item time=”1:00 PM – 2:15 PM” title=”General Session: Burning Issue # 5 – Equipped for Foodservice Success: How to execute a successful foodservice strategy in small spaces” speaker_ids=”1206, 1207, 1205, 1254″]Space limitations used to be the bane of convenience store operators who wanted a professional foodservice program. But now manufacturers are stepping up to the plate with equipment that serves multiple purposes and still fits nicely within the c-store footprint. Choosing the right equipment can often be an overwhelming task given the range of options available, so retailers must also focus on cost, machine life, maintenance and ROI considerations.[/om_agenda_item][om_agenda_item speaker_links=”” time=”2:30 PM – 2:45 PM” speaker_ids=”112″ title=”Break/Visit Sponsor Tables” link=”||”][/om_agenda_item][om_agenda_item time=”2:45 PM – 4:00 PM” speaker_ids=”581″ title=”YEO Breakout Session: How Millennial Insights Can Connect Your Brand with Customers”][/om_agenda_item][om_agenda_item speaker_links=”” time=”5:30 PM – 6:30 PM” speaker_ids=”114″ title=”NAG Networking Reception”][/om_agenda_item][om_agenda_item speaker_links=”” time=”6:30 PM – 9:00 PM” speaker_ids=”114″ title=”Dinner & Awards Ceremony”][/om_agenda_item][om_agenda_item speaker_links=”” time=”9:00 PM – 12:00 AM” speaker_ids=”114″ title=”NAG Hospitality Suite”][/om_agenda_item][/om_agenda_day][om_agenda_day title=”Day 4″ date=”WED, SEPT 11″][om_agenda_item speaker_links=”” time=”7:30 AM – 12:00 PM” speaker_ids=”113″ title=”Registration/Info Desk Open”][/om_agenda_item][om_agenda_item time=”8:00 AM – 8:45 AM” title=”Breakfast”][/om_agenda_item][om_agenda_item time=”8:45 AM – 9:45 AM” title=”Check-In is the New Checkout ” speaker_ids=”1210″]Keynote Session with Richard Crone, Founder of Crone Consulting LLC.

For convenience stores, their merchandising concept, execution and location(s) are their principal competitive advantages today. As good as that may be, the barriers to entry are low and risk of others improving upon that formula are high and already in play. Not the case if a retailer surrounds their business with a Customer Relationship Management (CRM) model bolstered by a successful check-in and personalization strategy. This session will review the disruptive forces at play, provide a guide for immediate action and strategic checklist to execute against to leverage these changes to grow your business through check-in, personalization and autonomous checkout.[/om_agenda_item][om_agenda_item speaker_links=”” time=”9:45 AM – 10:00 AM” speaker_ids=”112″ title=”Break/Visit Sponsor Tables” link=”||”][/om_agenda_item][om_agenda_item time=”10:00 AM – 10:45 AM” title=”General Session: Burning Issue # 6 – How Cashier-less Sites Will Impact the Convenience Store Industry” speaker_ids=”1212, 1242, 1210, 1338″]Amazon and other cashier-less concepts are no longer a novelty. They are fast becoming destinations in markets such as San Francisco, Seattle and Chicago, and they are challenging conventional convenience stores in the race for time-pressed customers. Beyond retail competition, the concept is also changing consumer behavior to expect a frictionless experience. While some municipalities are passing laws to require stores to accept cash, convenience store owners must develop a strategy to compete with this emerging trend.[/om_agenda_item][om_agenda_item time=”10:45 AM – 11:00 AM” title=”Break/Visit Sponsor Tables”][/om_agenda_item][om_agenda_item time=”11:00 AM – 11:45 AM” title=”Ideas Boot Camp” speaker_ids=”546, 984″]Best practices and conference wrap up with John Lofstock, Executive Director, NAG, and Brian Unrue, Vice President of Operations, Clark’s Pump N Shop.[/om_agenda_item][om_agenda_item time=”11:45 AM” title=”Conference Wrap Up and Takeaways”][/om_agenda_item][om_agenda_item time=”12:00 PM” title=”Departures”][/om_agenda_item][/om_agenda_day][/om_agenda][om_reduce_space height=”2em”]

Join us in Minneapolis!

Participation in a NAG Conference will make you a better convenience store operator.

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